Support
SawKit is made by one developer. Email is the only support channel, and it reaches that developer directly — there is no queue and no bot in front of it.
Please allow a few working days for a reply. Writing in a language other than English is fine; the answer may be slower.
Reporting a bug
Four things make a bug fixable on the first reply:
- Which device and which system version.
- What you did, in the order you did it.
- What you expected, and what happened instead.
- If it is about a layout: the part sizes, the sheet size and the kerf. Exporting the project and attaching it is quicker than typing them out.
Screenshots help more than descriptions of screenshots.
Feature requests
Send them. SawKit is version 1.0 and the list of what it does not do is long and honest. Requests that come with the reason behind them — the job you were trying to finish — get further than requests for a specific button.
Common questions
These are the ones that come up after installing. What SawKit does, what it costs and what it runs on are answered on the home page.
- How do I restore a purchase on a new device?
- Restore Purchases is on the paywall and in Settings. It asks Apple what you already own; no account of ours is involved, because there is no account of ours.
- How do I ask for a refund?
- Refunds are handled by Apple, not by us — we never see your payment. Use Report a Problem at reportaproblem.apple.com with the Apple Account that made the purchase.
- Why can I only add ten parts?
- That is the free limit: up to 10 parts, 3 projects and one kind of stock. SawKit Pro removes all three limits.
- My projects are not appearing on my other device.
- Syncing is part of SawKit Pro and can be switched off in Settings, so check it is on. Both devices also have to be signed in to iCloud with the same Apple Account. The data goes to your own private iCloud database — we have no copy of it and no way to push it for you.
- How do I remove everything SawKit has stored?
- Delete a project inside the app and it is gone from that device. Delete the app to remove all local data. To remove synced data as well, delete SawKit's data from iCloud in your system settings.
- Can I write to you in a language other than English?
- Yes. The reply may be slower, but write in whichever language you are comfortable with.
SawKit is on the App Store for iPhone, iPad and Mac. Our handling of your data is set out in full on the privacy page.